Privacy Policy

Sanofi-aventis healthcare pty limited ABN 43 076 651 959 understands and shares your concerns about how personal information is collected, disclosed, used and stored.

We realise our success depends on our customers and we want to assure you that we take the protection of the personal information of the individuals with whom we deal seriously. This privacy policy is designed to ensure that you are generally aware of how we handle your personal information.

We are bound by the National Privacy Principles under the Privacy Act 1988 and other applicable Australian privacy laws. We sometimes handle personal information relying on exemptions under these laws, for example in relation to:

• employee records;
• related bodies corporate; and
• [provision of services to State or Territory authorities].

Any permitted handling of personal information under such exemptions will take priority over this Privacy Policy to the extent of any inconsistency.

This Privacy Policy does not apply to the personal information of our employees collected in the context of employment - staff can contact our human resources team for more information about their privacy.

The personal information we collect

We collect personal information about individuals who are, or are employed by, our customers, suppliers, service providers and contractors. We usually only collect business or work contact and other details for these people.

We collect personal information to better understand the needs of our customers and in order to provide and market our services..

If you choose not to provide personal information, we may not be able to provide you with the assistance you require.

How we collect personal information

We may collect your personal information if you:

• Register as a visitor on the MICROgenics^® website at http://www.micro-genics.com.au/ (website)
• Make a product or service enquiry
• Provide a product or service to us
• Have contact with our Naturopath centre
• Request Naturopathic advice from us
• Complete a survey
• Enter into a competition or promotion we are conducting
• Are on a rented list purchased from a third party
• Are referred to us through a sponsorship arrangement we have
• Are referred to us through an alliance arrangement we have with an alliance
• Lodge a complaint with us
• Provide feedback to us

We may collect sensitive information where you have consented to the collection of such information or where collection is authorised by law.

Use of our website and email communication with us

If you use our website we may also collect cookies and other session variables relating to your use of the website. A cookie is a small amount of information sent from a web server to your computer. This information does not personally identify you. We do not know your personal identity unless you have previously registered with us. With most Internet browsers, users can erase cookies from their computer's hard drive, block all cookies, or receive a warning before a cookie is stored. However, some parts of the website may not function fully for users that disallow cookies.

We take steps to protect personal information you send to us through the website, such as the use of encryption technology. The encryption process automatically encrypts, or scrambles all of your information when you send it to us, providing strong protection from others who may try to access your information.

Unfortunately however, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us by email or through our website. Accordingly, any information which you transmit to us is transmitted at your own risk.

From time to time, we may restrict access to certain sections of the website to registered users with passwords. For your own protection, we require you to keep any such passwords confidential and to change them regularly.

Use and disclosure of your personal information

We may use your personal information to:

• Verify your identity
• Monitor calls in order to monitor staff performance and ensure quality service
• Provide naturopathic advice that you request to enable you to meet the needs of your customers (but we do this without collecting any personal information of your customers)
• Make suggestions as to products that may assist your customers
• Maintain and develop our business systems
• Send our catalogues and brochures to you if you have registered to receive them
• Conduct market research
• Research and enhance our products and services
• Address your feedback
• Address your complaints
• Assess, monitor and react to any emerging potential legal liabilities
• Monitor staff performance

We may use your personal information for any other purpose related to the above if the related purpose would be within your reasonable expectations or for any other purpose to which you give your express or implied consent and as otherwise provided in the privacy laws.

In order to fulfil the purposes set out above, we may disclose your personal information to:

• A current or potential sanofi-aventis customer you have referred to us;
• Advertising agencies
• Marketing agencies
• Market research companies
• Mailing houses
• Transport/delivery companies including Australia Post and third party fulfilment contractors
• Our professional advisors, including lawyers, technical experts and medical experts
• The Therapeutic Goods Administration
• Government and regulatory authorities and other organisations required by law
• Organisations involved in the transfer or sale of all or part of our assets or business
• Outsourced service providers who manage the products and services we provide to you including billing and debt recovery functions and information technology services
• Our related entities within or outside of Australia

Direct Marketing

Unless you ask us not to, we may use your personal information (other than sensitive information) for the purpose of:

• marketing and promoting our products, services and business; and
• promoting and marketing other products and services which we consider may be of interest to you.

If you do not wish to receive product and service offerings and mailouts from us, please call our helpline on 1300 881 885 and we will note our records accordingly.

Quality

To assist us in ensuring the information we have is correct please contact us at the address below if your details change or you believe that your details are not accurate, up to date and complete.

Your rights of access to personal information we hold about you

You can ask us to provide you with access to most personal information we hold about you (including for the purpose of advising us of any inaccuracies) by writing to us at the email address listed below. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. There is no fee for making such a request; however we may in some cases charge a reasonable fee for providing access to your personal information. We may deny your request for access in some circumstances, but if we do this, we will tell you why.

How to contact us

If you have any questions in relation to this Privacy Policy, or you wish to make a request for access to or correction of any personal information that we may hold about you, please contact our Privacy Officer at.

For MICROgenics^® Privacy Queries:
87 Yarraman Place, VIRGINIA QLD 4014
Telephone: 07 3212 8777
Fax: 07 3212 8788
Website: www.micro-genics.com.au

Other sites

We are not responsible for the privacy practices of sites that are linked to our website via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time without notice to you to take account of new laws and technology, changes to our operations and practices and the changing business environment. This Privacy Policy was last amended on ** [June] 2009.